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Last Updated: 18 Dec 2024
At CarBiz Ltd, we strive to provide a seamless experience for both buyers and sellers. Please read this Refund Policy carefully to understand our terms regarding refunds.
All fees paid for listing vehicles on our platform are non-refundable once the listing is live.
If you experience technical issues that prevent your listing from being published, please contact us, and we will resolve the issue or provide a refund on a case-by-case basis.
For additional services such as premium listings, advertising, or promotional features:
Refunds are only applicable if the service was not delivered due to an error on our end.
Once a premium service is activated, refunds are not available.
CarBiz Ltd serves as a platform to connect buyers and sellers.
We do not handle payments or transactions between buyers and sellers. As such, we do not provide refunds for disputes, misrepresented vehicles, or unsatisfactory transactions.
Buyers and sellers are encouraged to verify vehicle details, conditions, and negotiate terms before completing a transaction.
CarBiz Ltd is not responsible for refunds arising from agreements between buyers and sellers.
If there is a disruption in our services that prevents you from accessing or using paid features:
We may offer an extension of your service or a partial refund based on the duration of the disruption.
If you believe you are eligible for a refund, please contact us at:
Email: refund@carbizlts.com
Phone: +250 788 465 816
Provide your payment details, reason for the refund request, and any supporting evidence.
We will review your request and respond within 14 business days.
We reserve the right to update or modify this Refund Policy at any time. Any changes will be communicated on this page with the updated date.
For questions regarding this Refund Policy, reach out to us:
Email: hello@carbizltd.com
Phone: +250 788 465 816
Address: Kigali, Rwanda